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Who to contact · Checked Nov 12, 2026 PST
Orders, returns & warranty: who to contact
We don’t sell anything, so we can’t see or change any order. Here’s where to go, depending on where you bought.
Quick map
| Bought from | Returns & refunds | Warranty / parts | Policy page |
|---|---|---|---|
| Domi US store | Domi customer service | Domi customer service | Domi refund policy · warranty |
| Amazon | Amazon (Your Orders) / the seller | Amazon says to contact the manufacturer | Amazon return policy |
| Home Depot | Home Depot | Ask Home Depot first; Domi’s contact form lists Home Depot orders | Home Depot return policy (not loadable on Nov 12, 2026) |
| Walmart | Walmart or the marketplace seller named on the listing | The seller; Domi’s contact form lists Walmart orders | Walmart help (not loadable on Nov 12, 2026) |
| Wayfair | Wayfair | Ask Wayfair first; Domi’s contact form lists Wayfair orders | Wayfair help (not loadable on Nov 12, 2026) |
Contacting Domi
Email service@domioutdoorliving.com, weekdays 9AM–5PM GMT-5, per Domi’s contact page. Include your order number and the store you bought from. Full details.
Before you contact anyone
- Keep every box and all packaging until the issue is settled — Domi’s FAQ says damage claims depend on it.
- Photograph the problem and the box labels.
- Note the listing’s model number; it may differ from Domi’s SKU.
We never ask for order numbers, payment details or personal information, and nobody from this site will contact you about an order.
Last updated November 12, 2026 (PST).