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Who to ask · Checked Nov 12, 2026 PST
Domi Replacement Parts: How to Get Them
Missing hardware, a bent beam, a cracked roof panel or a torn curtain: the route to a replacement depends on where you bought the gazebo and whether the part is still under warranty. Here’s what Domi’s own policies say.
What Domi’s warranty covers
Domi’s warranty page (read Nov 12, 2026) says its products “are guaranteed against manufacturing defects one (1) year from the original date of purchase (five (5) year on the structure parts of hardop gazebos and louvered pergolas, three (3) years on storage sheds, one (1) year on curtains)”. It says defective products “will be repaired or replaced at Domi Outdoor Living’s discretion” and that failures from normal wear and tear, abuse or natural breakdown of materials are excluded. The page heads these terms “Domi Outdoor Living Webstore Purchases”. Read the full warranty page.
Product pages word it differently (“5 years warranty on the hardtop roof and frame” plus 1 year on curtains and netting), and the refund policy says “Warranty Time: 1 year Warranty”. See all the wordings side by side.
Which route applies to you
| Where you bought | First contact | What to have ready |
|---|---|---|
| Domi US store | Domi customer service by email (contact page) | Order number, SKU, photos of the part and the label on the box |
| Amazon | Your Amazon order page / the seller. Amazon says warranty questions go to the manufacturer | Amazon order ID, ASIN, photos |
| Home Depot, Walmart, Wayfair | The retailer’s order help first; Domi’s contact form also lists these stores as order sources | Retailer order number, model number from the listing, photos |
Arrived damaged?
- Domi’s FAQ: take a picture of the damage, email it to service@domioutdoorliving.com immediately, and “DO NOT throw away the boxes or packaging materials”.
- Domi’s shipping policy: if a parcel is damaged in transit, reject it from the courier if possible and contact customer service.
- Domi’s refund policy says Domi covers return shipping when an item is damaged in transit or has a quality issue.
Buying parts outside warranty
We didn’t find a public spare-parts catalog on Domi’s US store on November 12, 2026. Ask Domi customer service directly with your SKU and the part number from your manual. Domi does sell a universal winter cover as a separate product.
We can’t order parts or file claims for you — we’re an independent site with no access to Domi or retailer systems.
Last updated November 12, 2026 (PST).